1.1. These are the terms and conditions (“Terms“) according to which Flavour Street Limited, a company incorporated and registered in England and Wales under company number: 12981370 and whose registered office is located at 64 Southwark Bridge Road, London, England, SE1 0AS (“Flavour Street”, “we” or “us”) provides access to our marketplace website located at https://www.flavourstreet.co (including any current or future version thereof), which enables users to transact directly with each other to buy and sell food products (“Website”). 

1.2. We provide the Website, as a platform for customers (“Customer” or “you”) to order (“Order“) various types of food meals (the “Meals”) from UK-based Cooks (“Cook“) for collection (“Collection”) or delivery (“Delivery”) by a chosen delivery service (“Delivery Service”). The legal contract for the supply and purchase of Meals is between you and the Cook with whom you place an Order (“Contract”). Accordingly, Flavour Street shall conclude the sale of Meals via the Website, on behalf of and as an agent for, the Cooks in all cases. 

1.3. Please read these Terms carefully before you use the Website to submit an Order. These Terms tell you who we are, how to use the Website, how the Cooks provide the Meals to you, how the Meals get to you by either Collection or Delivery, the role of the Website throughout the process, what to do if there is a problem, as well as other important information. 

1.4. If you think that there might be a mistake in these Terms, please contact us to discuss. You may contact us via email at support@flavourstreet.co. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us. When we use the words “writing” or “written” in these Terms, this includes emails. 


2.1. You may access some areas of the Website without making an Order or without the need to register your details with us. Most areas of the Website are open to everyone. By accessing any part of the Website, you indicate that you accept these Terms. If you do not accept these Terms, you should leave the Website immediately, and you will not be able to make an Order through the Website. 

2.2. We reserve the right to amend these Terms from time to time and the latest version of the terms would be available on the Website. It is your responsibility to ensure that you have checked the latest version of the Terms. You will be subject to Terms in force at the time that you place an Order through the Website.

2.3. You are responsible for making all arrangements necessary to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them. You agree to indemnify Flavour Street in the event of any loss or damage suffered by us as a result of the acts or omission of any one accessing the Website through your internet connection. 


3.1. By placing an Order through the Website, you warrant that: (i) you are legally capable of entering into a Contract with Cooks by making an Order; and (ii) you are at least eighteen (18) years of age. 

3.2. It is your responsibility to ensure that you contact the Cook directly to check that the Meals are suitable for you, before placing an Order through the Website. You hereby acknowledge and agree that if you have a specific food allergy or intolerance, it shall be your responsibility to contact the Cook directly to check the suitability of the Meals, before placing an Order through the Website. While the Cook may make every effort to prevent cross-contamination in their kitchens, Flavour Street cannot guarantee that any Meals the Cooks produce are entirely free of any specific allergen.  


4.1. You will register via the homepage of our website. The registration process involves setting up an account with an email and password. This will enable you to order food via the order channel. 

4.2. Payment and address details can be added via the dashboard after initial registration and email confirmation has occurred. 

4.3. Management of your account details such as name, display name and password is available on the account management page. 


5.1. The Website will provide you with a marketplace through which to view the available Meals and respective Cooks. The images of the Meals on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Meals. Your Meals may vary slightly from those images. The packaging of the Meals may vary from that shown in images on the Website. 

5.2. Once you have selected the Meals you wish to order from your chosen Cook and have provided the other required information, you will be given the opportunity to submit your Order by selecting the time and date for delivery/collection of the order. It will be shown if the product is in stock and available at the requested time. You will be then guided to add in your details, select delivery/collection and to pay for the Products. Once payment has been processed, your selected Cook will confirm your Order. In the unlikely event that your Order is not accepted, you will be refunded the amount paid for the Meal.. It is your responsibility to check that all the information that you have entered is correct and must correct any errors before submitting an Order. Once you have submitted an Order, you will be entering into a Contract with the Cook and errors can only be corrected in accordance with Flavour Street’s Order amendment and cancellation procedure.

5.3. The Website is solely for the promotion of Meals in the UK. Unfortunately, we do not accept Orders from addresses outside the UK. 


6.1. The Meals shall be charged at price indicated to you on the Website at the time at which you place your Order (which includes VAT if applicable). Flavour Street uses our best efforts to ensure that these prices are correct. However, it is always possible that, despite our best efforts, some of the Meals may be incorrectly priced.. 

6.2. If the applicable rate of VAT changes between the date of your Order and the date on which the Meals are supplied to you, we will adjust the rate of VAT that you pay accordingly, unless you have already paid for the Meals in full before the change in the rate of VAT takes effect. 

6.3. Payment for the Meals will be made by you at the time of submitting your Order on the Website. Flavour Street processes all payments through Stripe, our payment processing platform. Please refer to their services agreement found at https://stripe.com/gb/legal for any issues and/or queries in relation to credit or debit card payments, data retention policies, and any other queries surrounding our payment process. 


7.1. Once your payment for your Order has been authorised, the Cook will be notifed of your Order through the platform. The Cook will then either accept or reject your Order. 

7.2. Once the Order has been paid and accepted by the Cook, a Contract will come into existence between you and the Cook. If the Cook is unable to accept your Order, Flavour Street will inform and refund you of this as soon as reasonably possible. 

7.3. Your Order is valid only after your payment is processed and authorised, and the Cook has accepted it. 


8.1. If you wish to make a change to your Order after it has been submitted via the Website, you must please contact the Cook directly through our Website. The Cook will then let you know via the Website if the requested change to your Order is possible. 

8.2. If the requested change to your Order is possible, the Cook will let you know about any changes to the prices of the Meals, any changes to the Collection or Delivery times, or any other relevant information which might be reasonably necessary as a result of your requested change. You will then have an opportunity to confirm whether you wish to go ahead with the change to your Order or you wish to cancel your Order (the process for which is outlined in paragraph 9 below). 

8.3. If the Cook is unable to make the requested change to your Order or the consequences of making the change to your Order are not acceptable to you,

you may wish to cancel your Order (the process for which is outlined in paragraph 9 below). 


9.1. If you are ending a Contract because of the reasons set out at (i) to (iv) below, the Contract will end immediately and you will be refunded in full for any Meals which have not been provided and you may also be entitled to compensation. The reasons are: (i) there is an upcoming change to the Meals or these Terms which you do not agree to; (ii) there is an error in the price or description of the Meals and you do not wish to proceed; (iii) there is a risk that supply of the Meals may be significantly delayed because of events outside of the Cook’s control; (iv) you have a legal right to end the Contract because of something the Cook has done wrong (including because the Cook has delivered late). 

9.2. Please note, that if you are unhappy with any Meals, we operate a goodwill policy on an individual basis. If you wish to return any Meals please contact us immediately at support@flavourstreet.co, provide your name, physical address, details of your Order, when you ordered or received the Meals, your phone number and email address. 

9.3. Even if the Cook is not at fault, you can still end the Contract before it is completed, but will not be guaranteed a refund, partially or in full. This refund is down to the discretion of the Cook. The Contract is completed when the products are Collected or subject to Delivery. 

9.4. Where the Order is accepted by the Cook and subsequently cancelled, you will be refunded you the price you paid for the Meals including delivery costs, by the method you used for payment. 


10.1. We may make change to the Meals to reflect changes in relevant laws and regulatory requirements, including, but not limited to: (i) the Meals Safety and Hygiene (England) Regulations 2013; (ii) the General Meals Regulations 2004; (iii) the Meals Safety Act 1990; and (iv) the Regulation (EC) No 178/2002 of the European Parliament and of the Council of 28 January 2002. 

10.2. In addition, as we informed you in the description of the Meals on our Website, we may make changes to the Meals, but if we do so we will notify you and you may then contact us to cancel the Order before the changes take effect and receive a refund for any Meals paid for by you but not received by you. 

10.3. We may end the Contract for the Meals at any time by writing to you if you do not, within a reasonable time of us asking for it: (i) provide us with information that is necessary for us to provide the Meals to you; or (ii) reasonably assist us or the Cook in the Collection or Delivery of the Meals. 

10.4. If we end the Contract in the situations set out in paragraph 10.3 above, we will refund any money you have paid in advance for Meals we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. 

10.5. Cooks are under a legal duty to supply Meals that are in conformity with these Terms. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website http://www.adviceguide.org.uk or call 03454 04 05 06.


11.1. Any costs associated with Collection or Delivery of the Meals will be as displayed to you during the checkout process on the Website. 

11.2. In addition to the initial description on the Website, the Cook may liaise with you, post confirmation of your Order, to arrange Collection or Delivery of the Meals. While making your Order, you will be required to select an appropriate timeslot for Collection or Delivery of the Meals. The Cook shall be solely responsible for meeting this timeline for Collection or Delivery of the Meals. 

11.3. Flavour Street shall not be responsible for any delays with regards to the Collection or Delivery of the Meals. If the Cook is delayed by an event outside of their control, then they will endeavour to contact you as soon as possible to let you know and they will take steps to minimise the effect of the delay. Provided that the Cook does this, they will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Meals you have paid for but not yet received. 

11.4. If no one is available at your address to accept Delivery by the Delivery Service and the Meals cannot be posted through your letterbox or to the pre-agreed delivery place, then the Cook or their Delivery Service will contact you informing you of the process to rearrange Delivery. Any additional costs incurred by rearranging the Delivery will be charged to you by the Cook upon confirmation of the agreed new Delivery time. If you do not re-arrange Collection or Delivery of the Meals, paragraph 10 of these Terms will apply. 

11.5. Where it is determined by Flavour Street that the delivery of any Meal is sufficiently delayed due to the fault of the Cook and/or the Delivery Service, you shall be entitled to a full refund of any payments made in terms of the undelivered or late Order, or alternatively you may wish to follow the procedure laid out in paragraph 11.6 below. 

11.6. Risk in the Meals will pass from the Cook or their Delivery Service to you on successful Delivery or Collection. 

11.7. If you have requested Delivery of the Meals, you will need to provide additional information, such as where to deliver the Meals, who to contact upon arrival, and any other important information pertaining to the Delivery. This information will be requested in the Delivery form, as a part of the checkout process. If you give incomplete or incorrect information, we may either end the Contract or make an additional charge of a reasonable sum to compensate them for any extra work that is required as a result. The Cook or Flavour Street will not be responsible for supplying the Meals late or not supplying any part of your Order if you do not give the accurate information. If you have stated that you will collect the Meals, we will contact you with the required information for you to pick up the Meals. 

11.8. We may have to suspend the supply of the Meals due to: (i) technical problems or make minor technical changes; (ii) unforeseen circumstances that have impacted the Cook’s ability to provide the Meals; (iii) requirements to make changes to the Meals to reflect changes in relevant laws and regulatory requirements; and/or (iv) a request by you to make changes to the Meals or notified by us to you (see paragraph 10.2); (v) unforeseen circumstances that have impacted the Cooks ability to deliver the Meals. 


12.1. The Customer shall: (i) ensure that the terms of the Order and any information it provides are complete and accurate; (ii) co-operate with the Cook and Flavour Street; (iii) provide the Cook (or their Delivery Service) with reasonable access to your premises in order to effect Delivery of the Meals; and (iv) provide Flavour Street with such information and materials as Flavour Street may reasonably require in order for the Cook to produce the Meals under a relevant Order, and ensure that such information is complete and accurate in all material respects. 

12.2. If the Cook’s or Flavour Street’s performance of any of its obligations is prevented or delayed by any act or omission by you or your failure to perform any relevant obligation: (i) without limiting or affecting any other right or remedy available to it, Flavour Street shall have the right to suspend performance of the Order until you remedy the default, and to rely on the default to relieve itself from the performance of any of its obligations in each case to the extent the default prevents or delays the Cook’s and Flavour Street’s performance of any of their obligations; (ii) Flavour Street shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from the Cook’s or Flavour Street’s failure or delay to perform any of its obligations; and (iii) you shall reimburse the Cook and Flavour Street on written demand for any costs or losses sustained or incurred by the Cook and Flavour Street arising directly or indirectly from your default. 


13.1. For the purposes of this paragraph 12, “Intellectual Property Rights” shall mean any patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. 

13.2. You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis: (i) you must not misuse the Website; (ii) unless otherwise stated, the copyright and other Intellectual Property Rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Terms, any use of extracts from the Website other than in accordance with this paragraph 13.2 is prohibited; (iii) you must not modify the digital or paper copies of any materials that you print off in accordance with this paragraph 13.2 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text; (iv) you must ensure that our status as the author of the material on the Website is always acknowledged; and (v) you are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so. 

13.3. Except as stated in paragraph 13.1 above, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or

included in any public or private electronic retrieval system or service, without our prior written permission. 

13.4. Any rights not expressly granted in these Terms are reserved. 14. WEBSITE ACCESS 

14.1. While we try to ensure the Website is generally available twenty-four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period. 

14.2. Access to the Website may be suspended temporarily at any time and without notice or any liability on the part of Flavour Street. 

14.3. The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. 


15.1. Other than personally identifiable information, which is covered under our Privacy Notice, any material you post, upload or transmit or upload to the Website (“Visitor Material”) will be considered non-confidential and non proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes. 

15.2. You represent and warrant that that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraph 15.3 below. 

15.3. You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material that: (i) breaches any applicable local, national or international law; (ii) is unlawful or fraudulent; (iii) amounts to unauthorised advertising; or (iv) contains viruses or any other harmful programs. 


16.1. Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk. 

16.2. You may link to the Website’s homepage (https://www.flavourstreet.co), provided that: (i) you do so in a fair and legal way which does not damage or take advantage of our reputation; (ii) you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists; (iii) any website from which you link must comply with the content standards set out in these Terms (in particular

paragraph 15 (Visitor Materials)); (iv) we have the right to withdraw linking permission at any time and for any reason. 


17.1. While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Meals and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material. 

17.2. When a Cook posts a new listing, they are required to provide up-to-date menu information. This information is then include on the specific Meals listing page on the Website. If you have, or someone you are making an Order for has, a concern about Meals allergies, intolerances or other dietary preferences, you should always contact the Cook directly before placing your Order. We are not liable for any missed or lost communication with regards to allergies. 

17.3. The contract for the supply and purchase of Meals is between you and the Cook that you place your Order with. We have no control over the actions or omissions of any Cooks. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website: (i) we do not give any undertaking that the Meals ordered from any Cook through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties; (ii) estimated times for Collection or Delivery are provided by the Cooks are only estimates. Neither we nor the Cooks guarantee that Orders will be subject to Collection or Delivery within the estimated times; (iii) we encourage all our Cooks to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Cook rejects your Order. However, we do not guarantee that Cook will accept and fulfil all Orders, and Cooks have the discretion to reject Orders at any time because they are too busy, if you fail to provide proof of age for purchases of alcohol, cigarettes or other smoking Meals when required, due to weather conditions or for any other reason. Cooks will not be obliged to deliver an Order to an address outside of their set delivery radius, which may change from time to time; and (iv) the foregoing disclaimers do not affect your statutory rights against any Cook. 

17.4. We provide you with access to and use of the Website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and your use of it (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website and your use of it, or be otherwise implied or incorporated into these Terms, by statute, common law or otherwise). 


18.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. 

18.2. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any

other liability which cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights. 

18.3. Subject to paragraph 18.1 above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Website (including the use, inability to use or the results of use of the Website) for: (i) any loss of profits, sales, business, or revenue; (ii) loss or corruption of data, information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss. 

18.4. Subject to paragraphs 12, 18.1 and 18.3 above, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the greater of either (i) twice the value of your Order; or (ii) one hundred pounds (£100), whichever is lower. 

18.5. All claims in respect of public or employee insurance will be the sole responsibility of the relevant Cook. The contents and preparation of the Meals is the responsibility of the Cook only.  

18.6. You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use. 

18.7. In view of these commitments, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the contract. 

18.8. Limitation of liability shall survive termination of the contract. 19. TERMINATING YOUR RIGHT TO USE THE WEBSITE 

19.1. We may terminate or suspend (at our absolute discretion) your right to use the Website immediately by notifying you in writing (including by email) if we believe in our sole discretion that: (i) you have used the Website in breach of paragraph 13 (License); (ii) you have posted Visitor Material in breach of paragraph 15 (Visitor Material); (iii) you have breached paragraph 16 (Third Party Links); or (iv) you have breached any other material terms of these Terms. 

19.2. Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website. 


20.1. We process your personal data in accordance with our Privacy Policy which can be found at: https://www.flavourstreet.co/privacy-policy

20.2. Our Privacy Policy sets out the principles and legal conditions that Flavour Street must satisfy when obtaining, handling, processing, transporting or storing personal data in the course Flavour Street’s operation and activities, including customer, supplier, and employee data. The privacy standard demonstrates how the organisation processes personal data but also makes employees aware of

your data protection obligations. It is tailored to comply with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and the Data Protection Act 2018 (DPA 2018). 

20.3. We do not store any personal information regarding payment details for any Order made through the Website. For any issues and/or queries in relation to credit or debit card payments and data retention, please look at our payment platform providers terms and conditions found at https://stripe.com/gb/legal


21.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event“). 

21.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (i) strikes, lock-outs or other industrial action; (ii) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (iii) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (iv) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (v) impossibility of the use of public or private telecommunications networks; and (vi) the acts, decrees, legislation, regulations or restrictions of any government. 

21.3. Our performance under these Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event. 


22.1. We may transfer our rights and obligations under these Terms to another organisation. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. 

22.2. These Terms are between you and us. No other person shall have any rights to enforce these Terms. 

22.3. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or making an Order via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

22.4. No party shall attempt to or actually circumvent or interfere with business relationships of Flavour Street or the Cooks, their clients or sources of transactions. The Cooks shall not, directly or indirectly, establish, or receive compensation for or receive, any interest, investment, financing, or participate in any merger, acquisition, joint venture, agency, vendor, or other relationship with

Flavour Street’s clients or sources of transactions, in circumvention of the business relationships between the Cook’s and Flavour Street’s clients or sources of transactions. 

22.5. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

22.6. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

22.7. These terms are governed by English law and you can bring legal proceedings in respect of the Meals in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Meals in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Meals in either the Northern Irish or the English courts.

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